ICOCA PRINCIPLES

At All Care Group, we take our ethical and professional responsibilities seriously. As a security service provider, we proudly endorse and adhere to the principles set forth by the International Code of Conduct Association (ICoCA), ensuring that our operations align with international human rights standards and best practices in the security industry.

What is the ICoCA?

The International Code of Conduct Association (ICoCA) is a globally recognised organisation dedicated to promoting responsible and ethical security services. It establishes a framework that ensures private security providers operate with respect for human rights, humanitarian law, and the rule of law.

Our commitment to ICoCA principles

At All Care Group, we commit to the following core principles:

Respect for human rights

We ensure that all our security personnel respect and uphold fundamental human rights in every aspect of their work. This includes:

  • Prohibiting any form of torture, inhumane or degrading treatment.
  • Respecting the dignity and privacy of all individuals.
  • Avoiding any form of discrimination or abuse.

Compliance with laws, international standards, and regulations

Our operations strictly comply with national and international laws, as well as globally recognised standards, including:

  • Adhering to the legal frameworks governing security services in our operational regions.
  • Complying with the Universal Declaration of Human Rights, the Geneva Conventions, and the UN Guiding Principles on Business and Human Rights.
  • Following the Montreux Document on the obligations of private security companies under international law.
  • Aligning with the Voluntary Principles on Security and Human Rights (VPSHR).
  • Conducting thorough background checks on all personnel to ensure compliance with ethical standards.

Use of force 

We emphasise a restrained and responsible approach to the use of force:

  • Force is used only when necessary and proportionate to the threat encountered.
  • Our personnel receive extensive training in conflict de-escalation and non-violent solutions.

Detention and treatment of persons

  • Ensuring all detainees are treated humanely and in accordance with international human rights laws.
  • Prohibiting arbitrary detention and any cruel, inhumane, or degrading treatment.
  • Allowing independent oversight of detention practices.

Prohibition of torture and other cruel, inhuman, or degrading treatment or punishment

  • Prohibiting all forms of torture and cruel, inhuman, or degrading treatment.
  • Training personnel on human rights standards to prevent abuse.
  • Reporting any violations promptly and ensuring accountability.

Sexual exploitation and abuse prevention

  • Implementing strict policies against sexual exploitation, abuse, and harassment.
  • Providing training and education on maintaining professional conduct.
  • Establishing confidential reporting mechanisms to address misconduct.

Accountability and transparency

We uphold transparency in all aspects of our operations:

  • Maintaining clear reporting structures and internal accountability mechanisms.
  • Providing accessible channels for grievances and ensuring timely resolution of complaints.
  • Engaging in independent audits and assessments to ensure compliance with ICoCA standards.

Grievance mechanism

We recognise the importance of an effective grievance mechanism to address concerns related to our operations:

  • We maintain a clear, accessible, and transparent process for handling grievances from clients, employees, and affected individuals.
  • Every complaint is taken seriously and investigated thoroughly to ensure fairness and accountability.
  • We work closely with independent bodies to oversee grievance resolutions and implement corrective measures when necessary.
  • To submit a grievance, please do not hesitate to fill our Grievance Form or contact us at contact@allcare-group.com / hr@allcare-group.com

Prohibition of human trafficking and slavery

We firmly oppose human trafficking and modern slavery:

  • Ensuring that all employees are hired through legal and ethical means.
  • Conducting regular audits to verify the integrity of our recruitment processes.
  • Collaborating with international organisations to uphold anti-trafficking measures.

Health, safety, and environmental responsibility

We prioritise the health, safety, and well-being of our personnel and the communities in which we operate:

  • Implementing rigorous health and safety policies to prevent workplace hazards.
  • Minimising environmental impact through responsible operational practices.
  • Providing ongoing training in occupational health and environmental awareness.

Training and continuous improvement

Our team undergoes regular training to reinforce ethical conduct and professional excellence:

  • Human rights education and awareness.
  • De-escalation techniques and conflict resolution.
  • Adherence to international security standards and evolving best practices.

By choosing All Care Group, you partner with a security and safety provider that prioritises ethical conduct, professional integrity, and the highest industry standards. Our adherence to ICoCA principles reflects our commitment to delivering security solutions that respect human rights, safeguard communities, and foster trust.

For more information on our compliance with ICoCA or to discuss your security needs, please contact us at contact@allcare-group.com.
To submit a grievance, please fill our Grievance Form or contact us at contact@allcare-group.com / hr@allcare-group.com