ICOCA GRIEVANCE MECHANISM

1. General Policies
– Compliance with all applicable local and international laws and regulations.
– Adherence to professional ethical conduct standards.
– Promotion of diversity and inclusion while prohibiting all forms of discrimination.

2. Human Rights Policy
– Respect for fundamental human rights as outlined in the Universal Declaration of Human Rights.
– Strict prohibition of forced labor, child labor, and any form of exploitation.
– Commitment to avoiding partnerships with entities that violate human rights.

3. Governance and Transparency Policy
– Ensuring financial and operational transparency in line with international standards.
– Publishing periodic reports on activities, progress, and goals.
– Making decisions based on transparency, accountability, and public interest.

4. Environmental Protection Policy
– Commitment to sustainable and environmentally friendly practices.
– Minimizing the environmental impact of operations.
– Encouraging partners and stakeholders to adopt sustainable standards.

5. Anti-Corruption Policy
– Zero tolerance for corruption, bribery, and unethical practices.
– Encouragement to report any suspicious or unlawful activities.
– Clear mechanisms for whistleblowing with confidentiality protections.

6. Training and Development Policy
– Providing regular training for employees on laws, ethics, and organizational policies.
– Supporting professional growth, skill development, and innovation.